Client: Trinity Health, a major non-profit Catholic healthcare system based in Michigan, operates 93 hospitals across 22 states and manages 120 continuing care programs, including senior living facilities, home care, and hospice services.
Challenge: Trinity Health needed a more efficient platform to manage its complex and evolving procurement processes. The existing system required manual updates and adjustments, leading to operational inefficiencies. The goal was to modernize the procurement system by addressing key challenges such as contract lifecycle management, dynamic reporting, and process configuration.
Solution: SSI developed a platform to provide a suite of solutions, including strategic sourcing methodology, contract lifecycle management, and reporting. The platform included a form builder to define processes and steps, a report builder for dynamic reporting, and comprehensive progress monitoring dashboards designed to boost operational efficiency.
Result: The upgraded platform significantly increased productivity, enabling the clients’ sourcing team to handle more engagements and improve inter-departmental collaboration. Trinity Health gained better control over contract renewals and negotiations, reducing risks associated with expired contracts. The platform provides a centralized repository of critical information, offering a single source of truth and enhancing operational effectiveness.
